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Abstract:
The phone system in your call center should help you achieve some very specific objectives, such as: increasing revenue opportunities,
reducing costs, maximizing productivity, and improving customer satisfaction. This paper reviews seven leading call center
phone systems in order to help phone system buy (...)
Excerpt related to
system de call center:
The phone system in your call center should help you achieve some very
specific objectives, such as: increasing revenue opportunities, reducing co... ...
Published:
2010-09-21
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Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
system de call center:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Published:
2010-03-11
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Abstract:
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your
Call Center Feedback. Almost everyone has had a bad call center experience—due to long queues, ineffective interactive
voice response (IVR) systems, or an agent who doesn’t (...)
Excerpt related to
system de call center:
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your
Call Center Feedback. ...
Published:
2010-03-11
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Abstract:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Excerpt related to
system de call center:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Published:
2009-09-04
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Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
system de call center:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Published:
2010-03-11
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Abstract:
Washington Information Network 2-1-1 (WIN 211), was the non-profit organization tasked with implementing an integrated call
center solution in the State of Washington (US). WIN 211’s challenge was to define system requirements, and select a vendor
that could interconnect eight call centers into a singl (...)
Excerpt related to
system de call center:
... tasked with implementing an integrated call center solution in the
State of Washington (US). WIN 211’s challenge was to define system requirements, and ...
Published:
2010-03-11
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Abstract:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable business definitions mapped to the different CRM system schemas throughout the organization. (...)
Excerpt related to
system de call center:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable bus...
Published:
2002-12-25
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Abstract:
Teloquent introduced a new release of its software to integrate phone and web-based customer service. (...)
Excerpt related to
system de call center:
Teloquent introduced a new release of its software to integrate phone and web-based customer service.
Published:
2000-04-21
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Abstract:
The process of selecting the best phone system for your organization’s needs can be time consuming. Yet, it demands your
due diligence because if you choose the wrong system, it can be not only a costly mistake, but one with long-term consequences
if your team is stuck with a system that doesn’t fulf (...)
Excerpt related to
system de call center:
Negotiating a Phone System Deal? Here are 8 Questions to Ask. ... Here are eight questions
to ask phone system vendors before you agree to purchase. ...
Published:
2010-09-30
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Abstract:
Successful organizations ensure that customers receive accurate answers and efficient follow-through on all commitments.
Their call center agents are equipped to handle all incoming and outgoing transactions, and their managers can make decisions
based on timely administration, maintenance, and reporting (...)
Excerpt related to
system de call center:
Turn Your Call Center into a Strategic Asset. ... Learn how new technologies
can help you improve your call center and reduce costs without losing customers. ...
Published:
2010-03-11
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Abstract:
As pressure increases to reduce costs and improve customer service, many companies are outsourcing outside the US. Although
India and Malaysia are the least expensive options, companies that want to build strong long-term partnerships with a call
center—while taking quality, political climate, and cost (...)
Excerpt related to
system de call center:
Choosing the Right Call Center Outsourcing Partner: Canada Builds a Strong Case. Source:
24-7 INtouch. Document Type: White Paper ...
Published:
2010-03-11
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Abstract:
Why learn things the hard way? Thousands of business buyers have sad tales about expensive mistakes they’ve made when making
large purchases for their organizations without adequate information about the best vendors and best products for their needs.
To help you avoid a regretful choice when purchasin (...)
Excerpt related to
system de call center:
10 Mistakes when Buying a Business Phone System. ... Download <strong>10 Mistakes
when Buying a Business Phone System</strong>. Comments: ...
Published:
2010-09-30
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Abstract:
An increasing number of companies are turning to business process outsourcing (BPO) because of the many advantages it provides.
In 2002, the outsourced call center industry reached $22 billion (USD) and is projected to increase to $25.7 billion (USD)
over the next two years to serve the growing demand. F (...)
Excerpt related to
system de call center:
The Benefits of Call Center Outsourcing. Source ... where? Download <strong>The
Benefits of Call Center Outsourcing</strong>. Comments: ...
Published:
2010-03-11
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Abstract:
Are you moving to call-center multisourcing to save money? Did you know that many multisourced agents use varied and unreliable
systems? This leads to unavailable agents and, consequently, long waits for your customers. Are all call centers like this?
No. Call centers using a common hosted platform share (...)
Excerpt related to
system de call center:
Maximizing the Savings of Call-center Multisourcing While Protecting Service Levels. Source:
Echopass Corporation. Document Type: White ...
Published:
2010-03-11
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Abstract:
With the advent of voice over Internet protocol (VoIP) and virtual private branch exchange (PBX), phone calls are treated
more like e-mail—with no loss of connection quality. Now, are you looking to update with a phone system that can grow with
you, and allow for a remote data center? Find out how to g (...)
Excerpt related to
system de call center:
... quality. Now, are you looking to update with a phone system that can grow with you,
and allow for a remote data center? Find out ...
Published:
2010-03-11
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Abstract:
This comparison guide looks at 11 hosted voice over internet protocol (VoIP) private branch exchange (PBX) vendors and solutions
developed specifically for small to midsize companies. You’ll learn about basic functions and features, pricing per user,
features by vendor, phone and technical support opti (...)
Excerpt related to
system de call center:
Hosted PBX System Comparison. Source: Focus Research. ... plus many more. Download <strong>Hosted
PBX System Comparison</strong>. Comments: ...
Published:
2010-10-08
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Abstract:
Discover 10 warning signs that your enterprise resource planning (ERP) system is killing your business. We'll change your
mind about erp system. Today’s manufacturers face rising costs, increased competition, and changing customer requirements.
If their enterprise resource planning (ERP) solutions are n (...)
Excerpt related to
system de call center:
10 Warning Signs that Your ERP System Is Killing Your Business. ... "10 Warning Signs
that Your ERP System Is Killing Your Business" Download-Button. ...
Published:
2010-03-11
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Abstract:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Excerpt related to
system de call center:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious...
Published:
2007-12-07
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Abstract:
Call centers are mission critical to companies of all sizes. The quality of customer care is one way a smaller company can
outshine its larger competitors. All call centers regardless of size have the same needs to drive customer satisfaction, grow
revenues, control costs, and capture valuable market int (...)
Excerpt related to
system de call center:
... market intelligence. Learn about an integrated call center solution
designed for the needs of smaller companies. Download <strong ...
Published:
2010-03-11
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Abstract:
As the mechanism through which you communicate with customers, fellow employees, and prospective partners, phones are integral
to any business. You need them and they need to work. This guide offers information to equip small business owners with the
tools to make the right business phone decisions for t (...)
Excerpt related to
system de call center:
Business Phone System Buyer’s Guide. Source: CompareBusinessProducts ... phone systems.
Download <strong>Business Phone System Buyer’s Guide</strong>. Comments: ...
Published:
2010-09-30