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摘要:
Case Study —Holland Bulb Farms: Online Flower Provider Manages Web Store to Support Company Growth With over 25,000
customers, Holland Bulb Farms of Wisconsin (US) needed a more efficient way to sell and market its gardening items on the
Web. The company wanted an integrated system to keep track of (...)
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technical support online:
Case Study —Holland Bulb Farms: Online Flower Provider Manages Web Store to Support Company Growth With over 25000 customers,
Holland Bulb F...
发表于:
2010-03-11
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摘要:
Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers
and partners with higher levels of service while increasing Great Plains’ operational efficiency. Here’s how Great Plains
uses the web to augment its technical support services. (...)
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technical support online:
Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers
and partners with highe...
发表于:
2000-12-05
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摘要:
10 Steps to Purchasing a Web Conferencing Solution. Find the Software Information You're Looking for about Web Conferencing
Solution. Before you commit to a web conferencing solution, you should answer several questions about what your organization
wants to accomplish with an online collaboration tool. It (...)
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technical support online:
10 Steps to Purchasing a Web Conferencing Solution. Find the Software Information You're Looking for about Web Conferencing
Solution. Before you co...
发表于:
2010-03-11
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摘要:
Mature systems in any enterprise require an approach different from newer implementations to software support—one that focuses
on customization, interoperability, and performance support. Yet despite this fact, most vendors continue to offer the same
one-size-fits-all models of support. (...)
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technical support online:
Mature systems in any enterprise require an approach different from newer implementations to software support—one that focuses
on customization, i...
发表于:
2007-04-02
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摘要:
10 Principles for Knowledge Management Success. Search for Software and Other Documents for Your Project and Knowledge Management
Success. Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative.
KM is not a technology or set of methodologies, but (...)
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technical support online:
10 Principles for Knowledge Management Success. Search for Software and Other Documents for Your Project and Knowledge Management
Success. Knowledg...
发表于:
2010-03-11
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摘要:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
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technical support online:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
发表于:
2009-09-04
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摘要:
Although interBiz has spouted an interesting value proposition to many enterprise applications users, the company still has
to address some potential stumbling blocks in order to clear the path to its applications business success. (...)
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technical support online:
Although interBiz has spouted an interesting value proposition to many enterprise applications users, the company still has
to address some potent...
发表于:
2001-12-06
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摘要:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible.
Hence the need for knowledge management software, which helps companies segment and then distribute the information their
customers want to know. (...)
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technical support online:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence
the need for knowle...
发表于:
2007-12-12
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摘要:
Discover the telecom re-invention.The key to optimizing the online customer experience.Read free white papers in relation
to e-commerce. As networks, devices, and media converge, telecom companies have increasingly complex catalogs of products
and services on offer to customers who are, in turn, becoming (...)
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technical support online:
Telecom Re-invention: Optimizing the Online Customer Experience. Source: Quocirca Ltd. Document Type: White
Paper Description: As ...
发表于:
2010-03-12
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摘要:
Service911.com has inked a deal with BUY.COM to provide customer service through the Internet. (...)
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technical support online:
Service911.com has inked a deal with BUY.COM to provide customer service through the Internet.
发表于:
2000-02-25
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technical support online:
... Finally, the multilingual customer service and technical support includes
expected channels such as the telephone, the Internet, e-mail, and online user groups ...
发表于:
2009-04-15
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摘要:
Making The Move : What To Do When You've Outgrown QuickBooks. Find Free Guides and Other Solutions to Define Your Systems
Implementation In Relation To the QuickBooks. Your old solution provided the basic bookkeeping capabilities you needed to
start your company. But now, you have more customers. More emp (...)
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technical support online:
Making The Move : What To Do When You've Outgrown QuickBooks. Find Free Guides and Other Solutions to Define Your Systems
Implementation In Relatio...
发表于:
2010-03-11
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摘要:
ERP applications are designed to optimize an organization’s underlying business processes — primarily accounting/financial,
manufacturing, distribution, and human resources/payroll. This note identifies current trends in the ERP market that we believe
are the direct consequence of vendors’ attempts (...)
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technical support online:
ERP applications are designed to optimize an organization’s underlying business processes — primarily accounting/financial,
manufacturing, distrib...
发表于:
2000-05-03
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摘要:
In CRM, and now e-CRM, its not about the technology, but about focusing on the locus of importance around which CRM applications
grew; namely, the customer. Ignore him at your peril. (...)
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technical support online:
In CRM, and now e-CRM, its not about the technology, but about focusing on the locus of importance around which CRM applications
grew; namely, the...
发表于:
2002-06-22
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摘要:
We take the liberty to comment on the findings of a report, which was recently released by a renowned research organization,
and which pinpoints ERP implementations’ dissatisfactions in no uncertain terms. (...)
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technical support online:
We take the liberty to comment on the findings of a report, which was recently released by a renowned research organization,
and which pinpoints E...
发表于:
2001-08-25
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摘要:
Powerful strategies for taking charge of your technical data.It won't cost you anything to find out.Download your Free whitepaper
here! To reduce time to market and realize the full value of its intellectual property, Cadbury plc needed to ensure compliance
with government regulations. The company launche (...)
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technical support online:
Powerful strategies for taking charge of your technical data.It won't cost you anything to find out.Download your Free
whitepaper here! To reduce t...
发表于:
2010-03-11
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摘要:
MicroStrategy has recently added CRM applications to its offerings. The company’s new CRM suite, eCRM7, will be generally
available in December. MicroStrategy is also employing CRM concepts within its own organization to increase customer satisfaction. (...)
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technical support online:
MicroStrategy has recently added CRM applications to its offerings. The company’s new CRM suite, eCRM7, will be generally
available in December. ...
发表于:
2000-12-15
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摘要:
The upfront expenses of a network comprise only 19% of the total cost. The remaining 81% can sneak up on bank management,
often unaware of some subtle TCO factors (...)
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technical support online:
Evaluating the Total Cost of Network Ownership. Lynn Koller - July 26, 2000. Comments: 0. Read Comments Brian Killian and
Lynn Koller ...
发表于:
2000-07-26
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摘要:
Selecting your hosted security service provider: what every IT manager needs to know. Acquire IT reports linked to web security.
Do-it-yourself (DIY) security can be daunting. It requires significant time, effort and expertise to maintain strong security
while complying with information access and disclos (...)
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technical support online:
Selecting Your Hosted Security Service Provider: What Every IT Manager Needs to Know. Source: Symantec. Document Type: White
Paper ...
发表于:
2010-03-11
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摘要:
Businesses wary of larger initial upfront investments can start with an easily affordable subscription at ACCPACcrm.com and
have the knowledge that any investments in their data, customizations, and training are fully protected should they later
need or want to move their solution on-premises. (...)
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technical support online:
... Development and ongoing technical support is available throughout the
life of the partner relationship. ... MISys); MBC Solutions; Net@Work; Online Computer Systems
...
发表于:
2004-06-03