Abstract: When government agencies use a customer relationship management (CRM) solution for e-service, they can deliver timely information, put citizens in control, and improve the agency’s communication with its constituents. Citizen satisfaction will improve while you save budget dollars. And with the proper tools and technology, you can create the loyalty bond you need between your agency and your constituents.

Abstract: Challenges are aplenty when a vendor is acquired. Financial health is no longer a safe indicator to gauge a vendor's future during this mega merger era. Knowing the challenges facing big vendors, like Oracle and PeopleSoft, and their competitors can give users a negotiating edge, whether in or entering a contract.

Abstract: Catering to existing and prospective customers is problematic. Existing customers often value their legacy systems because they are reliable and prospective customers want the latest technologies and rapid deployment. To cope, independent software vendors offer continual enhancements and offer custom extensions.

Abstract: Food and beverage manufacturers and distributors have many challenges on their plate, and even industry giants cannot afford to sit back. Given this backdrop, how can small to medium manufacturers cope with the same external pressures with comparatively fewer resources?

Abstract: E-mail marketing is one of the most cost-effective ways of reaching audiences. But it’s only effective if it reaches inboxes. As Internet service providers (ISPs) develop increasingly stringent rules to fight spam, spoofing, and phishing, many legitimate messages are getting blocked. Find out how to cope with the constantly changing deliverability landscape and learn key strategies for improving e-mail marketing results.

Abstract: Success often brings unanticipated growing pains to businesses at precisely the moment they’re experiencing initial triumph in the marketplace. When businesses add phones and operators to existing call centers to cope with growth, they run some predictable risks, including not only mounting staffing costs, unchecked calling costs, and scalability failure, but also customer dissatisfaction and outright abandonment.

Abstract: As international competition becomes more intense and as national barriers for trade gradually reduce, the era of global business is here to stay. Increasingly the difference between success and failure in the global marketplace will be determined not by the sophistication of product technology or marketing communication, but by the way in which the global supply chain is controlled and managed.A global supply chain has to be agile and flexible enough to cope with differences in customer requirements and yet should be able to reap the benefits of focused manufacturing in terms of economies of scale.

Abstract: Today, entrepreneurs running small-to-medium sized businesses face daunting tasks that just a few years ago were not existent. The complexities of the business world have created new risks, a myriad of regulations, and complex reporting requirements that can overwhelm any organization. Owners and managers of all enterprises, even smaller private businesses, need to be cognizant of both the spirit and the letter of the law. How does a smaller organization, with limited resources, cope with all of this? How do they stay abreast of the additional changes that are on the way? In this guide, Pete Russo of the Entrepreneurial Management Institute at the Boston University School of Management outlines the pitfalls and steps, but also looks at effective solutions for private companies.

Abstract: Dynamic efficiencies can help companies combat margin erosion and cope with compressed product lifecycles. By shifting from advanced planning to adaptive planning, enterprises can increase their top and bottom line. Integrating the demand planning network, optimizing the supply chain network, and strengthening execution planning will help this move to adaptive planning and eliminate pockets of waste.

Abstract: ABB, a specialist in energy and automation technology, needed a business intelligence (BI) and corporate performance management (CPM) solution in order to support varied business needs and processes such as sales control, management reporting, and planning. But the BI software ABB chose couldn’t cope with all the requirements for integrating analysis, planning, and reporting. Learn about the new BI solution ABB deployed.

Abstract: “Last-mile supply chain services” is an evolving segment of the supply chain industry, but a cutting-edge segment that has evolved as supply chain managers across the US struggle to cope with the inadequacies of the current globalized supply chain model. Learn five reasons why current supply chain models are flawed and how you can use a new architecture to balance supply chain risk, globalized sourcing, and economics.