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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 trouble ticket tracking


Surado! A Rising Mid-market CRM Provider
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc. developers of Surado CRM Solutions

trouble ticket tracking  allows users to submit trouble tickets and follow-up on the ticket resolutions or use a knowledge base to search for similar tickets and resolutions. The web server provides for real time submission of all changes to the CRM database. The administrative view provides a means for setting up process rules, e-mail responses, and alerts. Tickets could thus be assigned to the proper individual with a load-balancing feature that routes tickets based on urgency. The Self-Service module also allows customers to

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Recruitment and Staffing

Recruitment and Staffing functionality allows the user to select and hire the right people with the right skill sets, as well as track the information regarding their recruitment for later analysis. It covers criteria such as Organization Structures and Modeling, Corporate Branding, Sourcing, Applicant Tracking, Assessment and Selection, Governance and Compliance, Vendor Management Systems (VMS) Portal, Recruitment Analytics and Reporting, and Product Technology. 

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Documents related to » trouble ticket tracking

How to Keep Stock Balances Accurate


Distributors must ensure the quantity of products shown to be available in their software system agrees with what is physically in their warehouses. If it doesn’t, valuable time and money are lost as customers seek other suppliers, salespeople physically check stock, and buyers are forced to overstock. Learn the policies and procedures that can maximize your inventory management system to maintain accurate stock balances.

trouble ticket tracking  or get into any trouble as they are trained. You must realize that receiving and stocking are the most critical functions in your warehouse. Only your most experienced and reliable employees should be assigned to these tasks. Why is receiving and stocking so important and challenging?   Receivers must be able to properly identify products as they are received ' Many items are similar in appearance but actually are very different products. A receiving person must be so familiar with your inventory that Read More

Supporting Teamwork by Abridging Departmental Silos (and All That in a Cloud)


According to the adage “When one door closes, another one opens,” there are opportunities and unfulfilled customer needs even in this dour economic environment. Rather than hiding in a cave and waiting for the calamity to pass, some creative business software companies and individuals have been coming up with new value propositions to solve real problems for their customers. Perhaps

trouble ticket tracking  designed as a straight trouble ticket management tool. The low-end offering has many of the features of the Enterprise version, but not the ability to track products and customers. Pricing Transparency and Some Freebees Are (Always) Good Logically, the above product versions are priced in a tiered manner, starting with US$25 per user per month for the Enterprise version, US$15 per user per month for TeamSupport Professional, and US$10 per user per month for TeamSupport Basic. In addition, all of the Read More

Sage Saleslogix Guidebook


If you’ve already implemented Sage Saleslogix for your customer relationship management (CRM) process and CRM analytics needs, this guidebook can help you achieve more value. And if you’re considering Saleslogix for your new CRM solution, you’ll learn best practices, including how to integrate and customize; how to move from sales to support, service, and marketing; and how to think strategically about training.

trouble ticket tracking  customers and suppliers, automating trouble tickets and other areas, linking accounts with invoices, and integrating additional data sources or analytical tools are all potential strategies to deliver more ROI from an existing SalesLogix investment. CRM is an ongoing effort; the flexibility of SalesLogix enables companies to refine their CRM processes as their business objectives evolve. One company, for example, went beyond sales to develop a ticketing system for its engineering team to track and manage Read More

Vulnerability Management Buyer’s Checklist


Choosing a solution for vulnerability management (VM) is a critical step toward protecting your organization’s network and data. Without proven, automated technology for precise detection and remediation, no network can withstand the daily deluge of new vulnerabilities that threaten security. This 12-point short list of considerations can help you determine what solutions will work best for your organization.

trouble ticket tracking  is generated? If using trouble-ticketing and workflow within your VM solution make sure that it can automatically generate a ticket when a vulnerability is detected by a scan. Based on predetermined policy, the ticket should be assigned to a designated person(s) for remediation. The ticket should be classified as open until fixed. The classification changes to closed after a subsequent scan verifies elimination of the vulnerability. Does the solution's ticketing function integrate with external Read More

Easy Projects.NET


Easy Projects .NET is a web-based project management and task tracking system for information technology (IT) projects. It has nesting projects and tasks, customizable user permissions, e-mail alerts, and issues tracking features. It is a scalable solution that is based on Microsoft .NET and SQL Server 2000 technology.          

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Case Study: IT Asset Security Tool Helps Healthcare Provider Track 97% of Laptops


Learn how IT asset tracking tools helped Allina Hospitals and Clinics monitor 2,700 computers on and off their network without having to invest in additional infrastructure. This case study shows how their security system enabled this leading health care provider to go from a 30 percent tracking record to an almost perfect record for its growing inventory of laptops and electronic health records.

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Help Desk for the Health Care Industry


Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.

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Case Study: EXEX Jewelry


As EXEX Jewelry began to grow, the company’s founder realized her existing system of tracking transactions couldn’t keep pace. And increasingly, large retailers demanded that all transactions be completed via electronic data interchange (EDI) and that product information be uploaded to a centralized, third-party repository. Find out how EXEX has improved efficiency and increased product data accuracy with an EDI solution.

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Oracle Announces Oracle Learn Cloud 13A


Oracle has announced the release of Oracle Learn Cloud 13A, which handles the delivery, tracking, management, and reporting of formal and informal training. Part of its learning and human capital management (HCM) software solutions offering, Oracle Learn Cloud allows organizations to manage learning globally. Oracle Learn Cloud includes: 100-percent configurable portal layout, online

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Executive Report: the New CFO Challenge


In the report a complete view of the enterprise, by CFO research services, you can see how tracking financial data as well as operational indicator...

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Are You on Track for 21 CFR Part 203 Compliance?


It’s old, it’s new, and it’s the future. Pedigree tracking regulations were originally passed into law through the Prescription Drug Marketing Act of 1987 (PDMA). After two decades of postponing enforcement, the US Food and Drug Administration (FDA) has lifted its final stay. Pharmaceutical companies are expected to be in compliance with 21 CFR Part 203 by the year 2011. Do you have what it takes for compliance?

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Globally Distributed Software Testing Team Enhances Communication and Simplifies Issue Management with ProjectLocker


TESTCo was accustomed to managing its issue tracking for software testing using Microsoft Excel or one of its customers’ homegrown solutions. But as operations expanded, the company realized it needed a better system to manage this process—one that could monitor issues and ensure they were resolved and documented. Using ProjectLockers Issue Manager, TESTCo has benefited by saving on maintenance hours and costs.

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When will RFID Hit Main Street?


The desire for improved visibility, tracking, etc. stands out as a critical issue to global firms. Most firms don't know how to get started. But as the cultural knowledge begins to spread, training comes on-line, and success stories start to get out.

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Building Your Sender Reputation In Four Steps


Having trouble reaching your customers’ inboxes? You might have a poor sender reputation. Similar to a credit score, sender reputations reflect how good or bad your sending habits are. If your reputation is lower than you’d like just follow these 4 easy steps to start hitting the inbox.

trouble ticket tracking  In Four Steps Having trouble reaching your customers’ inboxes? You might have a poor sender reputation. Similar to a credit score, sender reputations reflect how good or bad your sending habits are. If your reputation is lower than you’d like just follow these 4 easy steps to start hitting the inbox. Read More