-
Abstract:
Companies that provide superlative service keep their customers satisfied and loyal. It’s particularly important to deliver
great customer service on the web—which is why great web self-service should be a company’s top priority. Unfortunately, many
executives who would have a heart attack if their (...)
Excerpt related to
web customer service:
The Insider’s Guide to Great Customer Service on the Web. ...
Download <strong>The Insider’s Guide to Great Customer Service on the Web</strong>.
Comments: ...
Published:
2010-03-11
-
Abstract:
Most manufacturing businesses have invested in technology to combat some of their challenges, but primarily to increase efficiency
and productivity. However, many have not yet discovered the value of a Web presence—or they use the Web in a very limited
way. More than simply serving a marketing role, a (...)
Excerpt related to
web customer service:
Using Web Technology for Competitive Advantage: How Manufacturers Leverage the Web for Internal
Efficiency, Enhanced Customer Service, and Increased Sales. ...
Published:
2011-09-01
-
Abstract:
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service. (...)
Excerpt related to
web customer service:
Chemical company HB Fuller has leveraged the Internet to improve their level of customer service.
Published:
2001-09-15
-
Abstract:
Teloquent introduced a new release of its software to integrate phone and web-based customer service. (...)
Excerpt related to
web customer service:
Teloquent introduced a new release of its software to integrate phone and web-based customer
service.
Published:
2000-04-21
-
Abstract:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Excerpt related to
web customer service:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Published:
2009-09-04
-
Abstract:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS. (...)
Excerpt related to
web customer service:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as We...
Published:
2006-03-17
-
Abstract:
In 2004, Best Software acquired ACCPAC through its parent company The Sage Group plc and has now released a new version of
its CRM product: SalesLogix 6.2. Their objective is clearly to gain as much market share as possible in the growing small
and medium sized enterprise market (SME). Acquiring addition (...)
Excerpt related to
web customer service:
In 2004, Best Software acquired ACCPAC through its parent company The Sage Group plc and has now released a new version of
its CRM product: SalesL...
Published:
2004-08-05
-
Abstract:
Chemical company H.B. Fuller has leveraged the Internet to increase their ability to sell. (...)
Excerpt related to
web customer service:
Chemical company HB Fuller has leveraged the Internet to increase their ability to sell.
Published:
2001-10-01
-
Abstract:
GMAC is pushing for enterprise-wide web enablement of existing IT assets to support customer self-service platforms. NEON
Systems’ Shadow Direct product gives them access to legacy ADABAS databases in a real-time Internet environment. (...)
Excerpt related to
web customer service:
GMAC is pushing for enterprise-wide web enablement of existing IT assets to support customer
self-service platforms. NEON Systems’ Shadow Direct ... ...
Published:
2001-03-05
-
Abstract:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible.
Hence the need for knowledge management software, which helps companies segment and then distribute the information their
customers want to know. (...)
Excerpt related to
web customer service:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence
the need for knowle...
Published:
2007-12-12
-
Abstract:
Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers
and partners with higher levels of service while increasing Great Plains’ operational efficiency. Here’s how Great Plains
uses the web to augment its technical support services. (...)
Excerpt related to
web customer service:
Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers
and partners with highe...
Published:
2000-12-05
-
Abstract:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the
perspectives of core functionality, its distinguishing factors, and the challenges users may face when considering the Surado
solution. (...)
Excerpt related to
web customer service:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from
the perspectives of core fun...
Published:
2006-08-17
-
Abstract:
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground
by offering services for inventory and collaborative planning. (...)
Excerpt related to
web customer service:
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by
offering services for ...
Published:
2006-03-16
-
Abstract:
The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated
business suites like NetSuite standalone solutions like salesforce.com, are heeding the demand for software as a service,
but they are approaching the market with very differen (...)
Excerpt related to
web customer service:
The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated
business suites l...
Published:
2005-12-06
-
Abstract:
MATRAnet has added collaborative browsing to its customer relationship management product. (...)
Excerpt related to
web customer service:
MATRAnet has added collaborative browsing to its customer relationship management product.
Published:
2000-04-17
-
Abstract:
While the ERP mid-market has seen more vibrant intra-market merger & acquisition activity during 2001, it appears that 2002
will, for some more tenacious Tier 2/Tier 3 vendors, be the year of delivering products under their own steam as to counteract
the onslaught by Tier 1 vendors and mid-market juggern (...)
Excerpt related to
web customer service:
While the ERP mid-market has seen more vibrant intra-market merger & acquisition activity during 2001, it appears that
2002 will, for some more te...
Published:
2002-04-19
-
Abstract:
Collaboration and interoperability are critical where multiple business units reside under one larger corporation, or where
there is a requirement to integrate the system into a disparate system when a business-to-business or business-to-consumer
extension is part of the business model. (...)
Excerpt related to
web customer service:
Collaboration and interoperability are critical where multiple business units reside under one larger corporation, or where
there is a requirement...
Published:
2006-09-20
-
Abstract:
This note identifies the major corporate functions that engage in E-Commerce activities and the kinds of information flows
that result from E-Commerce activities. (...)
Excerpt related to
web customer service:
This note identifies the major corporate functions that engage in E-Commerce activities and the kinds of information flows
that result from E-Comm...
Published:
2002-06-08
-
Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
web customer service:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
-
Abstract:
On April 20, Infinium Software, a provider of Web-based enterprise solutions and services, announced that it introduced many
significant new offerings at Infinium World 2000, held at the MGM Grand Resort in Las Vegas. (...)
Excerpt related to
web customer service:
On April 20, Infinium Software, a provider of Web-based enterprise solutions and services, announced that it introduced many
significant new offer...
Published:
2000-05-10