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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 www helpdesk


Customer Service, Inbound and Outbound campaing, IT Helpdesk, Accountancy outsourcing
Ovex services support the design, installation, operation, management, and continuous improvement of IT infrastructures and software solutions in areas such

www helpdesk  

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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Dassault Systèmes Introduces EXALEAD OneCall for Astute Customer Interactions


There is certainly no dearth of software packages for multichannel customer service and helpdesk. Think of Oracle’s vast offering (based on the acquisitions of Siebel, RightNow, InQuira, and Endeca), salesforce.com’s Service Cloud, Pegasystems, KANA Software, Moxie Software, etc. As consumers become ever more informed about the purchasing options available to them, the volume and complexity of

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RTI's CRM Applications Rivals The Major League Providers


Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting the software and hardware industry and expanding to other industries with similar requirements in service, helpdesk, sales and marketing. Recently TEC interviewed Michel P.Mallen, RTI’s Executive Vice President to discuss RTI’s flagship products CustomerFirst and SalesFirst.

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Spencer Technologies Selects IFS Metrix Service Management


Adding to its ongoing array of wins in the realm of filed service management (FSM), IFS recently announced that Spencer Technologies, a provider of network design, infrastructure installation, and technology deployment services for retail locations, has selected IFS Metrix Service Management as its FSM solution. Spencer Technologies, of Northborough, Massachusetts, will use IFS Metrix Service

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United Messaging to Provide Enhanced ASP Messaging Services


Through a combination of enhancement offerings such as anti-spam, anti-virus and enhanced fault tolerance, look to see United Messaging to maintain its foothold at the head of the messaging ASP pack.

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Finance and Banking


Some of the major challenges faced by the finance and banking industry today include global economic conditions, new technology trends for financial services, and innovative business processes and services. The finance and banking industry represents a vital economic sector for every country. This industry is generally a reliable thermometer of regional and global economic conditions, due to the fact that it manages a major part of all financial transactions.

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Insurance


Insurance is probably one of the oldest human economic activities, appearing not long after the advent of trade, and developing as a way of protecting merchants from unforeseen events (natural catastrophes, robberies, etc.). There is evidence of traders using insurance for risk management as early as the third millennium BCE (“before the common era”).

Nowadays, insurance is one of the most complex areas of the financial sector, covering a wide range of risks for both personal and business activities. Most insurance companies offer similar products, which makes competition quite fierce. Here are some of the characteristics of the insurance sector:

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ERP System for Industrial Machinery Manufacturing


A U.S.-based industrial machinery manufacturer was looking for a fully integrated Engineer-to-order (ETO) enterprise resource planning (ERP) solution to replace an aging legacy system, including some in-house applications.

To find the right solution, the company turned to TEC for an extended software evaluation and selection project—building a custom requirement set that included components from ETO ERP, ERP for distribution, customer relationship management (CRM), computerized maintenance management system–enterprise asset management (CMMS-EAM), product lifecycle management (PLM), and project portfolio management (PPM) solutions.

Starting with a list of nine qualified solutions, TEC issued requests for information (RFIs) to each of the vendors. Based on the RFI responses, the company was able to compare the nine solutions and develop a shortlist of the four most promising ones for in-depth evaluation.

TEC also helped the company collect market data—a key component of the final selection process.



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Time and Attendance for the Health Care Industry


Time and attendance software collects, tracks, and reports employee hours worked through automated time clocks or other means.

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Accentia Middle East


Found on the basis of a regional strategic partnership with Lawson software (www.Lawson.com); with the aim of harnessing the highest caliber of technology expertise, business solutions and resources, to provide businesses across the Middle East and North Africa with access to world-class business solutions, consultancy and professional services. Accentia is uniquely structured as a regional player backed with more than 140 man-years of IT ERP implementation expertise with access to a vast pool of resources and consultants throughout the region and beyond, geared to act as the optimal link between the business objectives of organizations and the IT resources and solutions required to deliver them. Accentia regional coverage thru direct offices and partners includes Egypt , Libya , Tunisia , Algeria , Morocco , Jordan , Syria, Lebanon ,Iraq, Saudi Arabia , Kuwait , Yemen , United Arab of Emirates , Bahrain , Qatar and Oman.

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Supply Chain Management (SCM)


Supply chain management (SCM) systems are used to coordinate the movement of products and services from suppliers to customers (including manufacturers, wholesalers, and retailers). These systems are used to manage demand, warehouses, trade logistics, transportation, and other issues concerning facilities, and movement and transformation of materials on their way to customers.

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